GP Clinical Lead Urgent Care

Operose Health/AT Medics have an exciting new opportunity for an Urgent Care Clinical Lead to join our team.

The Clinical lead for Urgent Care is the local medical professional lead for Urgent Care services in South West London. This portfolio encompasses the SWL Integrated Urgent Care service - Clinical Assessment Service (CAS), the Croydon Out of Hours Service and potential to expand in other areas.

The Urgent Care Clinical Lead will provide medical oversight of the services and, working together with senior operational managers, ensure that there is a high standard of clinical governance, quality assurance and service improvement processes in place. This will include identifying system improvements, pathway improvements and training needs.

The Clinical Lead will be responsible for working with external stakeholders of the South West London service including the CCG Clinical Governance / Quality Leads to ensure that there is effective integrated governance.

They will work with NHS England, Health Education England, local commissioners, clinical advisory groups and external stakeholders on developing, reviewing and maintaining patient pathways that are deliverable through the urgent care services. They will work with the same stakeholders to demonstrate the performance of the service and be responsible for directing change where required back into the urgent care services in response to service changes, patient and professional feedback and for performance improvement.

They will promote and support the urgent care service clinical audits at both a local and central level. This may involve carrying out audits, writing reports and making recommendations to enhance the service provided to patients. They will lead on local complaints and incidents.

The role operates as part of the regional structure supported by the Service Manager and Regional Medical Director. The Urgent Care Clinical Lead reports to the Regional Medical Director and is professionally accountable to the Chief Medical Officer.

Operose Health places a high priority on developing clinical leaders to assure the delivery of high-quality, cost-effective services through the delivery of professional performance management, learning, appraisal and effective management of change within the clinical workforce. The Urgent Care Clinical Lead will be expected to participate fully in developmental programmes.

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