North Wales GP Adviser: RCGP Primary Care Development Programme

This is an exciting role working within a team of GPs and practice managers working locally in North Wales to implement the Primary Care Development programme.

Primary Care Development (PCD) is the College's successful general practice consultancy and has been operating since 2014. The PCD programme provides a wide range of services from supporting practices to meet requirements following a CQC inspection, to coaching, to PCN workforce development, to bespoke quality improvement packages. For more information, visit our Primary Care Development section.

Please note that the attributes listed below may be altered throughout the course of the application window.

Accountable to

Medical Director – Primary Care Development Programme

Reports operationally to

Programme Operations Manager

Term of office

12 months fixed term (subject to ongoing review and allocation of work) – renewable at end of term.

Commitment

Average of 12 hours per week

Overall purpose

To support the RCGP Primary Care Development Programme within the framework established by the Medical Director by undertaking scoping visits, developing practice action plans, providing ongoing peer support and facilitating relationships between local providers of support for the practice.

Remuneration

Requires a flexible sessional commitment, typically averaging two half day sessions per week (at four hours per session), dependent on the demand for the College’s service. The adviser will be remunerated at a rate circa £227 per session.

Travel, including to practices, will be required but will be fully reimbursed provided that the College travel booking system is used and policy guidelines are adhered to.

Principal responsibilities

  • To participate as necessary in workshops and training to support consistently high standards in delivery of the College’s primary care development programme.
  • To visit practices to help them to respond to self-identified issues or issues raised by the Health Board or other suitably qualified party. This may include providing support to practices inspected by or awaiting inspection by Healthcare Inspectorate Wales.
  • As required, to prepare and submit high quality written reports and action plans reflecting the findings arising from diagnostic visits and other appropriate sources of data, with recommendations based on those findings.
  • To encourage practices to engage with the programme(s).
  • To provide ongoing peer support to practices being supported by the programme through email correspondence, telephone discussions and follow up visits, as appropriate.
  • To engage with local organisations, particularly clusters, Health Boards and RCGP Faculties to support the effective delivery of the programme(s).
  • To help identify additional local sources of support for practices. For example, mentoring or sharing good practice from local practices, clusters, Health Boards or RCGP Faculties.
  • To provide regular reports to the programme Clinical Lead and Programme Operations Manager on the progress of individual practices being supported in the programme.
  • To participate in the ongoing evaluation of the programme in accordance with the chosen methodology.
  • To support quality assurance processes.
  • To support practices in challenging circumstances, non-judgementally and with the utmost sensitivity and professionalism.
  • To respect the confidentiality of the practice unless there are significant concerns, usually to be discussed with the clinical lead first, about safeguarding, patient safety or probity, mindful of the need for medical professionals to abide by GMC Good Medical Practice.
  • To ensure that practices are supported in such a way that accords with equality and diversity best practice.

Essential attributes

  • Member or Fellow of the RCGP in good standing and on the GMC Register with a licence to practise.
  • A minimum of five years’ experience in general practice as a GP.
  • To have been in active clinical practice within the past two years.
  • An interest in quality initiatives and understanding of quality improvement methodology.
  • A detailed and fully up-to-date understanding of the Welsh primary care system.
  • Recent experience of quality standards, practice inspections or practice or individual quality improvement support in Wales.
  • The ability to conduct an appropriate needs assessment/root cause analysis or skills in doing this in other environments which are transferable e.g. education.
  • The ability to deliver high quality reports and action plans on time
  • Knowledge of the Healthcare Inspectorate Wales inspection regime.
  • Experience in mentoring organisations, teams or individuals in a healthcare setting and an understanding of the factors that may contribute to underperformance.
  • Knowledge of local resources or initiatives that may contribute to the delivery of the programme.
  • Demonstrable skills in communications and team-building.
  • Tact and diplomacy as well as a commitment to equality and diversity, confidentiality, and high professional standards.
  • The ability to meet timescales, work under pressure and organise work effectively.
  • Enthusiasm for supporting and improving others.
  • The ability to give and receive constructive feedback.
  • Professional level of IT literacy.

Desirable attributes

  • Experience in managing issues relating to GP recruitment and retention in Wales.

Applications

To apply, please send your CV with a covering letter to practicesupport@rcgp.org.uk with the subject line ‘North Wales PCD Adviser Application’.

Closing date: Monday 26 November 2021 close of play

Interview date: Wednesday 1 December – Friday 3 December (various times available)

Training date: Friday 10 December 2021


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